Refunds Policy
- Eligibility for Refunds:
- Refunds are eligible within 30 days of receipt.
- Items must be in original condition and packaging.
- Proof of purchase is required.
- Refund Process:
- Email us at support@modulten.co.uk to initiate a refund.
- Ensure the item is securely packed and include the receipt.
- Ship the item to: Bramhall Park Rd, Bramhall, Stockport SK7 3JN.
- Refunds:
- Refunds will be processed to your original payment method upon receipt and inspection of the returned item.
- Please note that shipping costs are non-refundable.
- Non-Refundable Items:
- Certain items, such as personalized equipment or opened safety gear, are non-refundable for hygiene and safety reasons.
- Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the desired product.
- Processing Time:
- Refunds will be processed within 7-10 business days after we receive the returned item. You will be notified via email once the refund is issued.
- Customer Support:
- For any questions or concerns regarding your refund, our customer support team is here to help. Reach out to us anytime!
For further assistance, feel free to contact us at support@modulten.co.uk.
Call: 14501357